Returns & Refunds

 

If you are not completely satisfied with your online purchase and would like to return the item for a refund, please return it in its original condition within 7 days of receipt.

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Please note some pieces are exempt from return:

- earrings (for hygienic reasons)

- personalised pieces

- commissions

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In the unlikely event that your jewellery is faulty or breaks due to an imperfection, we will offer a refund or replacement where possible, after the piece has been returned. Refunds will be issued within 7 days. 

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You are responsible for the postage, we recommend you use Special Delivery, or via any other secure, track-able service. We do not accept any responsibility for return postage costs, nor for any items lost, stolen or damaged in transit, these responsibilities are those of the customer.

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There is a minimum fee of £10 (not including postage to us or from us) to resize rings purchased from us - this is dependent on the complexity of the design, if it includes stones/seaglass or in the unlikely event that the whole piece has to be remade. 

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Please get in touch to return any pieces via the contact form below and we will get back to you as soon as possible. 

 

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